Shipping Policy

Each Longday piece is made to order. Because of this, please allow time for your order to be produced, processed, and shipped.

Production & Delivery Time

Most orders are produced and delivered within 7–14 business days. This includes the time needed to make the item, prepare it for shipment, and deliver it to the customer.

Please note that business days do not include weekends or holidays.

During high-volume periods, new drops, holidays, or unexpected supplier delays, production and delivery may take longer than usual.

International Shipping

International orders may take 10–20 business days depending on the customer’s location, customs processing, and local carrier delivery times.

Delivery times can vary by country and may be affected by customs inspections, import processing, weather, holidays, or carrier delays.

Customs, Duties & Taxes

International customers may be responsible for duties, taxes, customs fees, or import charges depending on their country.

These fees are not controlled by Longday and are not included in the product price or shipping cost at checkout. Any customs or import fees are the responsibility of the customer.

Longday is not responsible for delays caused by customs or unpaid import fees.

Order Processing

Once an order is placed, it is sent into production as soon as possible. Because each item is made to order, changes or cancellations cannot be guaranteed after checkout.

Please make sure your size, color, shipping address, and contact information are correct before placing your order.

Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

Longday is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned, lost, or delayed because of an incorrect address, the customer may be responsible for any additional shipping costs.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, Longday is not responsible for lost, stolen, delayed, or misdelivered packages.

If your tracking says the package was delivered but you did not receive it, please contact the shipping carrier directly for help locating the package.

Tracking Information

When your order ships, you will receive tracking information by email or text if tracking is available for your order.

Please allow time for tracking updates to appear after your order has shipped.